Policies
Mailing Address:
Divine And Posh
99 Wall Street Box #2487
New York, NY 10005
STANDARD SHIPPING INFORMATION
All packages are shipped in the order they are received.
Please allow 5-10 business days for arrival of your order due to the increase
of shipping times because of COVID-19.
This does not include the 1-3 business day processing time frame.
Your billing and shipping address MUST match, there will be NO EXCEPTIONS!
If the address does not match, your order will be immediately cancelled
and the funds will return to your card based on your financial institution.
All shipping confirmations and tracking numbers will be sent via email once
orders have departed the fulfillment center. Please allow the full processing time frame to
receive your tracking number. Signature will be required upon delivery of the package,
please ensure that you or someone else will be home to sign for your package.
If you're unable to do so, please visit usps.com to request to have your
package delivered at another time or held at your local USPS office for pickup.
Standard Shipping Cost: $15.00
Processing Timeframe: 1-3 Business Days
Expedited Shipping Cost: $ 35.00
Processing Timeframe: 1 Business Day, orders placed before 12pm EST will be shipped out the same day.
CANCELLATIONS
To ensure speedy arrival of your product, orders are unable to be cancelled.
However they can be modified within 24 hours if the product is available.
All requests for modifications must be done in writing, including your full name, address, email,
order number and the product you wish to modify including the replacement
you wish to receive. Requests must then be emailed to [ ENTER EMAIL ADDRESS]
REFUNDS
We inspect all hair before shipment in order to ensure consistency and quality.
Due to health regulations, hygiene concerns and the nature of this product,
there are no refunds! Hair extensions cannot be resold after being handled or
worn by the consumer. For this reason, ALL SALES ARE FINAL! Refunds will only
be granted if error falls on the company's fulfillment. In this case, your request
for refund must be made in writing and the package must be returned
within five business days of error at consumers expense. Please add a tracking
number when shipping products back, we do not guarantee that
we will receive your returned item. Once the package is received in SAME condition,
original packaging, and inspected, we will notify you by e-mail that we
received your returned item. We will also notify you of approval or denial
of your refund request. If you are approved your refund will be processed
within 1-2 business days and funds will be deposited back into your account based
on your financial institution.
STORE CREDIT/ EXCHANGES
Once you’ve received your product/products, if you are not satisfied for whatever reason
and would like to exchange your purchase, You have 5 business day to send/give hair back.
You will then be given a store credit in the amount of the value during that time
of purchase, upon approval. There are no refunds! Please add a tracking number when shipping
products back, we do not guarantee that we will receive your returned item. Hair extensions
cannot be resold after being handled or worn by the consumer. Once the package is received in
SAME condition, original packaging, and inspected, we will notify you by e-mail
that we received your returned item. We will also notify you of approval or denial
of your store credit/ Exchange request. You will be sent an E-gift card with the store credit.
Store Credits have no expiration date. If the hair is altered we will return the hair back to you.
All Sales are final on custom coloring.
Ship your Exchange/Refund it to:
Divine And Posh
99 Wall Street Box #2487
New York, NY 10005
LOCAL PICKUP
We do offer local pickup in the Brooklyn,NY area. Please select local at check out,
you will then receive a text to confirm your pickup request which will include date,
exact location and time. You are required to respond to this text to secure your request.
Electronic signature will be required upon pickup.
LOST/STOLEN PACKAGES
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
Please note that once packages are received by USPS, we are no longer responsible
for the delivery of the item. In the case that your package is lost or stolen,
you are responsible to file a claim with USPS. We are NOT RESPONSIBLE if your address
has been set for forwarding. If you place an order and your address is a forwarding address,
you are responsible for contacting USPS or the forwarding company to
locate your package. You WILL NOT be refunded for lost or stolen packages.
PRIVACY POLICY COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable
information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at { ENTER EMAIL ADDRESS}.
We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device
that usually includes an anonymous unique identifier. Our websites and
those of our products may use cookies for user authentication, keeping track of your preferences,
promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases.
We may include small graphic images in our email messages and newsletters to determine whether the
messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including
use of SSL technology, on our back-end systems that store customer account information and to
protect data transmissions. However, this is not a guarantee that such data transmissions cannot be
accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team
at [ ENTER EMAIL ADDRESS].
TERMS OF USE
TERMS OF USE Welcome to our website. If you continue to browse and use this website, you are agreeing
to comply with and be bound by the following terms and conditions of use, which
together with our privacy policy govern DIVINE AND POSH's relationship with you in
relation to this website. If you disagree with any part of these terms and conditions,
please do not use our website.
The term ‘DIVINE AND POSH’ or 'us' or 'we' refers to the owner of the website whose registered office is in
Brooklyn , New York . The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general
information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences.
If you do allow cookies to be used, the following personal information may
be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as
to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered on this
website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors
and we expressly exclude liability for any such inaccuracies or
errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at
your own risk, for which we shall not be liable. It shall be your
own responsibility to ensure that any products, services or
information available through this website meet your specific
requirements.
5. This website contains material which is owned by or licensed to us.
This material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than
in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website which are not the property
of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages
and/or be a criminal offense.
Sept 14, 2021
